We are an independent, non-profit infrastructure project for ordinary people caught in opaque systems – insurance, credit, housing, welfare and work.
Our job is simple: turn private expertise and technical tools into public self‑defence so you are not alone when the letter arrives, the claim is denied, or the debt collector calls.
People should not be bankrupted by storms, sickness, bureaucracy or bad code. We prioritise household stability over balance‑sheet optics.
If a decision about you is automated or hidden, you should be able to see it, question it, and get it changed.
Individual cases become patterns. We turn private pain points into shared intelligence, templates and strategies that anyone can reuse.
Guides, scripts and tools to contest unfair denials in home, income protection and TPD insurance.
Support for people facing aggressive collections, credit reporting harm or unfair contract terms.
Digital tools that help you see what government and corporations hold about you – and how they make decisions.
We turn frontline cases into training, reports and organising resources for tenants, workers and community groups.
We are structured as an independent NGO. Our loyalty is to the people who use our tools, not to insurers, lenders or platforms.
We publish as much as we can openly so others can copy, adapt and improve what we build.
Individual matters feed an internal pattern library. When the same trick shows up twice, it becomes a guide, template or training.
This is how we move from helping one household to shifting how a whole sector behaves.
Start with the guides and tools in the Armory, then reach out if you are stuck or facing a hard deadline.
Open the Armory →Lawyers, caseworkers, technologists and organisers can contribute patterns, code or time.
See ways to contribute →We partner carefully with organisations whose resources can be turned into public benefit, not just PR.
Contact details and current partnership criteria are available on our join page.